This course focuses on the core sales process and customer interaction techniques,
Target Audience: New Sales Team Members (Entry-Level)
Course Duration: Online self Paced /2 Day Workshop
Overall Goal: Equip new hires with essential product knowledge, customer service skills, basic sales techniques, and effective communication strategies (including basic NLP) to successfully transition into a sales role.
Course Instructor
Module 1
The Jewellery Foundation (Product & Store Knowledge)
Understanding Sales
The Power of Story in Sales
The Art of Asking Questions
Module 2
The Customer Journey & Service Excellence
Module 3
Basic Feature-Benefit Selling
Module 4
NLP Fundamentals for Sales
Module 5
Closing the Sale & Follow-Up
